Help Center Re: How long does 24 hours last for to block downloads?

And the winner of the stupidest answer to an IT help desk query goes to…

My query:

I’ve been tasked with downloading 44 presentations from a university account from a recent seminar. I keep getting the 24 hours restriction notice, despite waiting over 24 hours to begin collecting the presentations again. We’ve no need to get a Pro account for my workplace, as this is the first time we’ve been directed to the site.

The answer:


Thanks for getting in touch with us.

The time duration you need to wait before the downloading resumes is the server time and not your machine’s local time. As soon as the server time exceeds 24 hour period, your download counter will be reset and you will be able to download more material.

Let me know if you need further help.


There must be a part of India that has a longer day than we do. Whoa!

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