As you may remember, our oven element has gone phut. When we ordered the replacement, I called to make sure I’d got the correct part, was assured I had, but still said to Hubs ‘Don’t get rid of the packaging, in case it doesn’t fit!’ immediately putting a hex on us. It didn’t fit.
After the palaver of getting the first one, I delegated the task of dealing with the eejit to Hubs. He valiantly stepped in to the breach of awful customer service. A month later we’re still waiting for a part, but got told last week it would definitely be with us on Monday. Today.
One of the girls at work brought me up a package, which as we’d asked for it to go to Hubs’ work surprised me. The parcel was also smaller and bulkier than a square shaped element would be. It was a vacuum cleaner head. After quietly exploding at the company, I tried to call them. Then emailed them. Then called them. I couldn’t leave a message as the mail box was full, so went off to lunch in a huff.
Came back and hit google and the ABN search to find an alternative number. I eventually found they had a page I could ‘like’ on Facebook. Not blooming likely, but this also had an alternative number on, which someone answered.
Apparently, we’ll get the element tomorrow, express post. I will believe it when I see it. But I cannot tell you how much I am dreaming about roast potatoes, crispy brown bits on top of cauliflower cheese, roast potatoes, banana bread, roast potatoes. You get the picture.
And what’s the fate of the vacuum cleaner head? lol…
LikeLike
I think I will charge them storage, they didn’t include a bag to send it back and I’m not paying to send it back to them.
LikeLike
Put it on eBay and make an extra buck or two! ;-)
LikeLike
P.S. Roast chook and veggies currently in one of my two ovens… ;-P
LikeLike